Massage Cancellation Policy

Massage Appointment

We understand that unanticipated events happen occasionally in everyone’s life and are happy to honor your business as follows. If there are any health issues present at the time of your scheduled massage that might make massage a bad idea, including fever/cold/flu/sickness, please contact us BEFORE arriving for your massage. If you are pregnant at the time of your massage appointment, please contact us BEFORE arriving for your massage.

Late Arrivals

Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.

Depending upon how late you arrive, your massage therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Cancellations

24-hour advance notice is required when cancelling a massage appointment. This allows the opportunity for someone else to schedule an appointment. Since all massage services are by appointment only, a major credit card is required to hold your appointment.

You may cancel your appointment without charge anytime before the close of business on the day preceding your appointment. Same day cancellations(not including no shows) will be charged 50% of the scheduled service price.

No Shows

You will be charged full price for the scheduled service if you do not call to cancel your appointment and do not show up.